Frequently Asked Questions

Our shipping process typically involves the following steps: 1) You request a quote and select your preferred shipping method. 2) We arrange pickup of your shipment or you drop it at our facility. 3) We prepare all necessary documentation and handle customs procedures. 4) Your shipment is transported via the chosen method (air, sea, or land). 5) We provide tracking updates throughout the journey. 6) The shipment is delivered to the final destination. Our team guides you through each step of the process.

Proper packaging is essential for safe delivery. Use sturdy boxes appropriate for the weight and size of your items. Fill any empty spaces with packing material to prevent movement. Seal all seams with strong packing tape. Label clearly with complete addresses. For fragile or valuable items, consider double-boxing. We also offer professional packaging services if needed.

Prohibited items generally include dangerous goods (explosives, flammable materials), illegal substances, firearms and weapons, perishable goods without proper arrangements, live animals, and certain plant materials. Regulations vary by country, so please consult with our team before shipping any questionable items. We can provide a detailed list of prohibited items for specific destinations.

Yes, we offer complete door-to-door delivery services for all our shipping options. Our service includes pickup from your location, handling of all shipping and customs procedures, and delivery to the final destination address. This comprehensive service saves you time and ensures a seamless shipping experience.

Required documents typically include: 1) Commercial Invoice (for commercial shipments) or Proforma Invoice (for non-commercial shipments), 2) Packing List, 3) Bill of Lading or Airway Bill, 4) Certificate of Origin (when required), 5) Insurance Certificate (if applicable), and 6) Any specific licenses or permits required for certain goods. Our team will guide you through the documentation process and ensure all paperwork is properly completed.

Our experts handle the complexities of international shipping to make customs processing hassle-free. We prepare and submit all necessary documentation, calculate applicable duties and taxes, ensure compliance with import/export regulations, and communicate with customs officials to facilitate smooth clearance. Our goal is to minimize delays and ensure your shipment moves through customs as efficiently as possible.

Typically, the recipient (importer) is responsible for paying import duties and taxes, unless you choose our Delivered Duty Paid (DDP) service, where the sender pays these charges upfront. We can advise on estimated duties and taxes for your specific shipment and destination. It's important to clarify this with your recipient to avoid delivery delays.

Yes, we can assist with obtaining special permits for certain restricted items that require additional documentation. Our customs specialists are familiar with the various regulations across different countries and can guide you through the process of obtaining the necessary permits. Please contact us well in advance if you need to ship items that may require special permits.

We provide real-time tracking for all shipments. You can track your shipment through our online tracking system by entering your tracking number on our website. Alternatively, you can contact our customer service team, and they will provide you with detailed updates about your shipment's current status and location.

Our tracking system is updated at key milestones throughout the shipping process. For express shipments, updates are typically provided multiple times per day. For sea freight, updates occur at major milestones such as departure from origin port, arrival at destination port, and customs clearance. Our advanced tracking system ensures you always have the most current information about your shipment's journey.

If you notice a delay in your shipment's progress, please contact our customer service team immediately. We'll investigate the cause of the delay and work to resolve the issue as quickly as possible. Delays can sometimes occur due to customs inspections, weather conditions, or other factors beyond our control, but our team is dedicated to minimizing any disruptions to your shipment timeline.

Yes, we provide delivery notifications to keep you informed throughout the shipping process. You can receive automatic notifications via email or SMS at key milestones, including when your shipment is picked up, when it clears customs, and when it's delivered to the final destination. Simply provide your contact details when booking your shipment to set up these notifications.

At 7 Cair Shipping Agency, we pride ourselves on our high on-time delivery rate. We maintain a consistent on-time performance above industry standards, living up to our tagline "On time, every time." We continuously monitor and improve our delivery processes to ensure your shipments reach their destinations according to schedule. For specific delivery timeframes for your route, please contact our customer service team.

Shipping rates are calculated based on several factors including: 1) Weight and dimensions of the shipment, 2) Origin and destination locations, 3) Shipping method (air, sea, land), 4) Delivery speed requirements, 5) Special handling needs (if any), and 6) Additional services requested. We offer competitive rates with no hidden charges. For a precise quote, please use our price calculator or contact our customer service team.

Yes, we offer special rates and customized pricing packages for regular customers and businesses with high shipping volumes. Our volume-based discounts and contract rates provide significant savings for frequent shippers. Contact our sales team to discuss how we can develop a tailored pricing plan that meets your specific shipping needs and budget.

We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms. For regular business customers, we also offer credit terms and account-based billing options. All transactions are secure and processed through trusted payment gateways. If you have specific payment requirements, please discuss them with our customer service team.

At 7 Cair Shipping Agency, we believe in transparent pricing with no hidden charges. Your quote will include the basic shipping cost. Additional charges may apply for services such as insurance, special handling, customs duties and taxes, storage, and specialized packaging requirements. We'll always clearly communicate any potential additional charges before you confirm your booking so there are no surprises.

Yes, we pride ourselves on offering some of the lowest prices in the market without compromising on service quality. We have competitive rates for UK, USA, UAE, Europe, Australia, Canada, and 100+ other countries. Our partnerships with top carriers like DHL, FedEx, and UPS allow us to negotiate preferential rates that we pass on to our customers. We regularly review our pricing to ensure we remain one of the most cost-effective shipping solutions available.

Yes, we offer shipping insurance to protect your valuable shipments. While we take every precaution to ensure safe delivery, insurance provides additional peace of mind against unforeseen events. The cost is typically a small percentage of the declared value of your shipment. We recommend insurance for high-value items, sensitive equipment, and irreplaceable goods. Our team can help you determine the appropriate level of coverage for your specific needs.